Returns & Refund Policy

At SoPo Seafood, we take pride in the quality of our fresh products; however, due to the perishable nature of seafood, we cannot accept physical returns and offer replacements or refunds for items that arrive damaged or incorrect.

Return Process

• 1.
  Inspect Your Order

  Please examine your shipment immediately upon arrival to ensure all items are present and meet our quality standards.

• 2.
  Document Issues

  If your order is damaged or incorrect, take clear photos of the product and the packaging within 24 hours of delivery.

• 3.
  Contact Support

  Email our customer service team at [email protected] with your order number and the documentation of your concern.

• 4.
  Resolution Process

  Our team will review your claim and issue a store credit, refund, or expedited replacement for any qualifying quality issues.